Skip advert
Advertisement

Best electric-car charging-point providers in the UK: Driver Power 2021

The Tesla Supercharger network has again topped Driver Power’s list of the best UK charging-point providers

Tesla Superchargers

The UK's electric and plug-in hybrid car owners have voiced their opinion on the country's charging-point providers in the 2021 Driver Power survey, and the Tesla Supercharger network has emerged on top after ranking in first place across all but one of the 10 categories considered.

Advertisement - Article continues below

Respondents were asked to rate their satisfaction with prices, charging speed and ease of use, as well as the location, presentation, lighting/security, reliability and number of charging-points operated by the networks they'd used. We also asked for feedback on customer-service levels and networks’ smartphone apps.

The only category the Tesla-exclusive Supercharger network didn’t grab the top spot in was location, but it still came third there and received an overall satisfaction rating of 83% – the only provider to achieve more than 80%.

Shell Recharge

Shell Recharge took second place this year and the title of best universal charging network, with drivers commending the network's smartphone app, ease of use, choice of locations and the speeds its 170 units offer. Although drivers weren’t as impressed by the Shell's prices, ranking it fifth in that category.

Skip advert
Advertisement
Skip advert
Advertisement - Article continues below

Falling from second position in 2020, InstaVolt finished third overall in 2021, likely due to driver’s displeasure at the network’s pricing, for which it was ranked dead last. Plus, with only CCS and CHAdeMO ports on InstaVolt’s units, some models – including myriad plug-in hybrids – aren't able to connect to its points.

Advertisement - Article continues below

Fourth through ninth positions were occupied by GeniePoint, Pod Point, Osprey (formerly Engenie), ChargePlace Scotland, BP Pulse and finally Ecotricity (now Gridserve), with the latter coming last in four of the 10 categories, and close to bottom for the remaining six.

Ecotricity

Drivers were particularly unhappy with the ease of use, condition and reliability of Ecotricity’s charging points, as well as the number of units it operates. However, the entire Ecotricity Electric Highway network was sold to Gridserve in 2021, and the new owner has pledged to replace all those old units, as well as construct 50 ultra-rapid charging hubs and 100 'Electric Forecourts' over the next few years. So we’d expect a much better performance from the revamped network in 2022.

The full list of the top nine UK charging-point providers, together with their satisfaction score, is as follows:

  1. Tesla Supercharger – 83%
  2. Shell Recharge – 79%
  3. InstaVolt – 77%
  4. GeniePoint – 75%
  5. Pod Point – 74%
  6. Osprey (formerly Engenie) – 69%
  7. ChargePlace Scotland – 68%
  8. BP Pulse (formerly Polar/Chargemaster) – 68%
  9. Ecotricity (now Gridserve) – 66%
Skip advert
Advertisement

Welcome one and all, I’m Ellis the news reporter on Auto Express, the brand’s former online reviews editor and contributor to DrivingElectric. I’m proud to say I cut my teeth reporting and reviewing all things EV as the content editor on DrivingElectric. I joined the team while completing my master’s degree in automotive journalism at Coventry University and since then I’ve driven just about every electric car and hybrid I could get my hands on.

Skip advert
Advertisement

Recommended

Lotus Emeya is now the fastest charging car in the world
Lotus Emeya Charging
News

Lotus Emeya is now the fastest charging car in the world

12 Jun 2024
Ionity cuts electric car charging prices and expands UK network
IONITY chargers
News

Ionity cuts electric car charging prices and expands UK network

5 Jun 2024
Can solar panels charge an electric car?
Solar Panels
Your questions answered

Can solar panels charge an electric car?

4 Jun 2024
Selling electricity back to the grid
V2G
Your questions answered

Selling electricity back to the grid

29 May 2024

Most Popular

MG Cyberster review
MG Cyberster - header
In-depth reviews

MG Cyberster review

The MG Cyberster is a fantastic halo model for the brand, with stunning looks and performance
10 Jun 2024
Polestar 3 review
Polestar 3 - front tracking
In-depth reviews

Polestar 3 review

The Polestar 3 has a quality feel to it, but this big SUV struggles to fulfil the brand’s sporty promise
11 Jun 2024
EU warns of big new tariffs on Chinese electric cars
Nio EL6 - front dynamic
News

EU warns of big new tariffs on Chinese electric cars

The European Commission is threatening action in order to counteract “unfair” Chinese subsidies
12 Jun 2024