Polestar 2: reliability & safety rating
Despite the brand’s relative infancy, initial surveys suggest customers are a satisfied bunch – despite a few reliability issues
|5 stars (2021)
For the first few years, quantifiable data regarding the Polestar ownership experience was hard to come by. However, in 2023, the brand shot straight into second spot in our Driver Power owner satisfaction survey. The Polestar 2 itself finished 17th out of 75 cars in the model rundown.
If that’s not enough, parent firm Volvo's decent reputation for dependability should provide some reassurance. Its famous focus on safety has been maintained, too, with a five-star overall rating and very strong individual scores in Euro NCAP crash-testing for the Polestar 2.
Polestar 2 reliability & problems
While the Polestar brand is still relatively unknown, it seems owners are a satisfied bunch – and this despite the fact an eye-watering 69% of customers experienced faults during the first year. Owners absolutely loved their cars’ powertrains, as well as road holding and driving pleasure. Other plus points include low running costs and practicality.
It’s not all sunshine and rainbows, however. Owners said ride comfort was poor – something we wholeheartedly agree with, following our experience in the updated car – while reliability left a little to be desired. Polestar 2 drivers ranked their cars 71st out of 75 cars in this category.
Euro NCAP released its crash-test results for the Polestar 2 in March 2021 and it performed very well, with a five-star overall rating and scores of 92%, 89% and 86% respectively for adult protection, child protection and safety assistance.
On the active safety side of things, there's plenty to help keep impacts from happening in the first place: access to all of the latest Volvo systems is a good thing. All Polestar 2s get a collision mitigation system, which uses front and rear-facing radars to take 'preventative measures' when a crash is likely to occur; these include warning the driver by a pulsing through the brake pedal or visual and audio cues, followed by an application of the brakes if required. The system also incorporates steering assistance, seatbelt pre-tensioners and automatic pre-braking.
As of January 2023, all Polestar 2s also come with driver-awareness systems like blind-spot information with steering support, rear collision warning and mitigation, and a 360-degree parking camera. Other safety systems are available as part of the £2,000 Pilot Pack, which includes 'Pilot Assist' lane-keeping assistance, Pixel LED headlights, LED front fog lights with cornering function and adaptive cruise control.
In This Review
- 1VerdictBoasting one of the longest ranges of any electric car on sale, the Polestar 2 is a premium-feeling product that’s great to drive – it’s just a shame about its stiff suspension
- 2Range, battery & chargingLots of charging options and competitive range figures keep the Polestar 2 on par with its rivals
- 3Running costs & insuranceThe usual EV perks apply: zero road tax until 2025 and low company car tax make up for what's likely to be an expensive insurance premium for the Polestar 2
- 4Performance, motor & driveIt's fast, grippy and safe, but the Polestar 2 has a firm ride that’s hard to ignore
- 5Interior, dashboard & infotainmentGreat build quality, familiar architecture and impressive Google-powered infotainment all count in the Polestar 2's favour here
- 6Boot space, seating & practicalityIt's spacious and comfortable enough for most families, but the Polestar 2's sloping roof does hinder practicality a little
- 7Reliability & safety rating - currently readingDespite the brand’s relative infancy, initial surveys suggest customers are a satisfied bunch – despite a few reliability issues