Mercedes EQC review: reliability & safety rating
The Mercedes EQC did very well in independent Euro NCAP crash-testing, scoring the maximum five-star result
|Euro NCAP||Adult protection||Child protection||Safety assist|
|5 stars (2019)||96%||90%||75%|
Euro NCAP awarded the EQC a five-star official safety rating and Mercedes is confident enough in the car’s safety standards to have released videos and details from its own crash tests, too. Active brake assist, lane departure warning and blind spot assist are all standard on the EQC.
Mercedes EQC reliability & problems
It’s hard to comment on the reliability of the EQC at this point. It shares much of its architecture with the Mercedes GLC, but its powertrain is a largely unknown quantity at the moment and company executives aren’t willing to estimate how many cycles (where the battery is charged and discharged) the 80kWh pack will do before any significant loss of performance. However, the eight-year warranty includes a guarantee that Mercedes will replace or refurbish the batteries if they drop below 70% of their as-new performance.
While that might give EQC owners peace of mind, the brand’s disappointing 23rd-place finish in the 2022 Driver Power Owner satisfaction survey may not. Mercedes was outperformed by all of its premium rivals in the run-down, including Audi, BMW, Jaguar and Lexus. A significant 27.3% of owners reported a fault in the first year, and feedback suggests customers remain unimpressed when it comes to running costs, as well as comfort, ride and handling. The EQC has the potential to rectify a few of those flaws, however, thanks to its excellent refinement, as well as its ability to slash fuel bills if you’re able to charge at home.
The EQC comes with a full array of airbags and parking sensors, as well as a reversing camera, blind-spot assistance, autonomous emergency braking, lane-departure warning and LED headlights as standard. As such, the EQC performed very well in independent Euro NCAP crash-testing, securing the maximum five-star rating and a near-perfect 96% score for adult occupant protection. It also scored 90% for child occupant protection, 75% for pedestrian protection and 75% for safety assistance.
In This Review
- 1VerdictA decent all-round premium electric SUV, the Mercedes EQC has become overshadowed by more up-to-date arrivals in the class
- 2Range, battery & chargingFour years since it launched, the Mercedes EQC has lost its competitive edge; many rivals will now go further on a charge
- 3Running costs & insuranceMercedes has dropped the entry-level Sport trim, and while that means every model gets extra kit, starting prices are high
- 4Performance, motor & driveThe Mercedes EQC has a different character to any of its rivals: it majors on comfort more than fun
- 5Interior, dashboard & infotainmentThe Mercedes EQC has a striking interior focused on an impressive infotainment system, plus generous standard equipment
- 6Boot space, seating & practicalityThe Mercedes EQC is a satisfactory family car, but isn't as roomy as the larger Audi Q8 e-tron or Tesla Model X
- 7Reliability & safety rating - currently readingThe Mercedes EQC did very well in independent Euro NCAP crash-testing, scoring the maximum five-star result
- 8Living with itWe spend a couple of months living with the Mercedes EQC to find out of the world's oldest carmaker's first serious electric effort can justify its hefty price tag