Renault ZOE (2013-2019) reliability & safety
The Renault ZOE achieved good crash-test results in 2013, but the lack of autonomous emergency city braking is quite poor
|Euro NCAP rating
|Adult protection rating
|Child protection rating
|Safety assist rating
|5 stars (2013)
Renault ZOE reliability & problems
The Renault ZOE managed an impressive fifth place in the 2015 Driver Power owner satisfaction survey – two years after the car was launched – and it went on to improve this to second place out of 150 cars tested in 2016. It’s a commendable showing by any standard.
This could be a bit misleading, though, since it placed so highly thanks to a third-place ranking for running costs and second place for ease of driving. Owners were less impressed by the ZOE’s reliability. It came 106th in that category, with a build-quality result of 80th. So while the electric motor itself should be very reliable and will keep you moving, there’s a chance that other bits and pieces might fall off occasionally.
The ZOE achieved the maximum five-star Euro NCAP rating when it was crash-tested back in 2013, but since then technology has moved on, particularly in terms of driver aids. A lot of rivals now have autonomous emergency braking (AEB) as standard or as an option, so it’s a shame the Renault doesn’t. There’s also no space-saver spare wheel – not even as an option.
Still, the ZOE does get four airbags, a passenger airbag disconnect switch, parking sensors as standard even on the cheapest model, and ISOFIX fittings on the two outer rear seats.
In This Review
- 1VerdictThe Renault ZOE looks great, has a long range and is golf-cart-easy to drive, making it a great first electric car
- 2Range, battery & chargingThe Renault ZOE offers impressive range, but no 50kW rapid charging
- 3Running costsThe Renault ZOE is one of the cheapest electric cars to run, regardless of whether you lease or buy the battery
- 4Electric motor, drive & performanceIn R110 form, the Renault ZOE has a zippy turn of pace when Eco mode is switched off
- 5Interior & comfortThe Renault ZOE benefits from a logical dashboard, loads of equipment and excellent refinement
- 6Practicality & boot spaceThere's no driver’s-seat height adjustment in the Renault ZOE, but otherwise it's a well sorted small family car
- 7Reliability & safety - currently readingThe Renault ZOE achieved good crash-test results in 2013, but the lack of autonomous emergency city braking is quite poor