Renault ZOE reliability & safety

The Renault ZOE achieved good crash-test results back in 2013, but the lack of autonomous emergency city braking is quite poor in today’s field

Euro NCAP rating Adult protection rating Child protection rating Safety assist rating
5 stars 89% 80% 85%

Renault ZOE reliability & problems

The ZOE managed an impressive fifth place in our 2015 Driver Power owner satisfaction survey – two years after the car was launched – and it went on to improve this to second place out of 150 cars tested in 2016. It’s an impressive showing by any standard.

This could be a bit misleading, though, since it placed so highly thanks to a third-place ranking for running costs and second place for ease of driving. Owners are less impressed by the ZOE’s reliability. It came 106th in that category, with a build-quality result of 80th. So while the electric motor itself should be very reliable and will keep you moving, there’s a chance that other bits and pieces might fall off occasionally.

Safety

The ZOE achieved the maximum five-star Euro NCAP rating when it was crash-tested back in 2013, but since then things have moved on, particularly in terms of driver aids. A lot of rivals now have autonomous emergency braking as standard or as an option, so it’s a shame the Renault doesn’t. There’s also no space-saver spare wheel – not even as an option.

Still, the ZOE does get four airbags, a passenger airbag disconnect switch, parking sensors as standard even on the cheapest model, and ISOFIX fittings on the two outer rear seats.