In-depth reviews

Mercedes EQA reliability & safety

As it's so new, there are no independent reliability or safety ratings for the EQA, but Mercedes has a good reputation in these areas, so expect a strong showing

Mercedes EQA
Overall rating

4.0 out of 5

Reliability & safety rating

4.0 out of 5

Mercedes has a very strong reputation for quality, and while there’s very little hard evidence, we’d expect the EQA to follow suit when it comes to reliability and safety. The brand’s smallest model, the A-Class, routinely performs well in customer satisfaction surveys like Driver Power, and was awarded a top rating by Euro NCAP when the hatchback model was tested in 2018. The pure-electric EQC gained a similarly-stellar assessment one year later.

As a brand, however, it seems Mercedes owners are less happy – perhaps because they have particularly high expectations of such a premium brand. Overall, the maker finished a lowly 28th out of 30 manufacturers in the 2020 Driver Power survey – only Vauxhall and Dacia came out worse. Owners criticised their cars’ build quality, though black marks for running costs and fuel economy are clearly less relevant for the pure-electric EQA. Only time will tell whether EQ models like the EQA and EQC can turn around Mercedes' fortunes in this regard.

Mercedes EQA reliability & problems

It’s hard to drill particularly deep into the Mercedes EQA’s reliability as it’s such a new car. However, the maker’s decision to design its electric models around existing petrol, diesel and plug-in hybrid cars suggests at least some of the components should be dependable. Based on many of the same parts as the GLA – and therefore also the A-Class – the EQA should prove reliable.

The A-Class finished a respectable 36th in the 2020 Driver Power satisfaction survey, with owners particularly praising their cars’ infotainment, connectivity and electrics. Just 12.8% of owners had experienced problems, which is below average, though the model did finish in the bottom half for reliability and build quality. Being electric, the EQA has fewer moving parts than the A-Class or GLA, so in theory there is less to go wrong. High insurance costs might put some people off, however.

Safety

Again, it’s hard to present any concrete evidence with regards to the Mercedes EQA’s safety record as it’s such a new car. However, every model comes loaded with driver assistance systems, and the brand has a strong reputation with independent crash test body Euro NCAP; the larger EQC gained a full five-star rating when it was assessed in 2019.

Every EQA comes with lane-keeping assistance, speed-limit assistance and blind-spot monitoring, plus LED headlights with automatic high beams. The Driving Assistance package is available across the range for £1,495 and adds things like adaptive cruise control, active speed-limit and steering assistance and active emergency stop assistance.

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