Mercedes GLA hybrid reliability & safety
The Mercedes GLA 250 e is likely to be reliable and safe, but we've no official data on either front just yet
There's not much to go on with the latest GLA in this department – it's a brand-new car that's largely unproven. There's no official crash-test data, either, but this will come in due course. Mercedes hasn't been rated very highly for overall owner satisfaction in the Driver Power survey, with a near-bottom 28th-place finish out of 30 manufacturers in the 2020 edition, but then neither were high-end rivals like BMW (27th), Land Rover (25th) or Audi (21st).
Mercedes GLA hybrid reliability & problems
The new GLA hasn't been on sale long enough for any problems to be made obvious – but we can take lessons learned from the A-Class, a car that's mechanically similar and has been on sale for longer. The car finished 36th out of 100 cars in the 2020 Driver Power owner satisfaction survey, with a below-average 12.8% of owners reporting a fault with their cars. It's safe to assume that the GLA will return a similar figure.
The GLA hasn't been crash-tested by Euro NCAP yet, but we can draw some rough conclusions from the results achieved by the broadly mechanically similar Mercedes A-Class, which shares the same platform. That car achieved a full five-star rating, with strong scores in the adult protection (95%), child protection (91%) and safety assist (75%) categories. It's unlikely that the GLA will be any less impressive when its turn comes.
There's the usual array of top-shelf active safety kit, too: standard Exclusive Edition cars get Mercedes' active brake assist, speed-limit assist, active lane-keep assist and attention assist systems as standard, while top-end Premium Plus cars get adaptive LED headlights and traffic-sign assist. The GLA hybrid also gets an acoustic warning system that alerts other road users to its presence at speeds under 19mph when running in Electric mode.
In This Review
- 1VerdictAnother small plug-in hybrid SUV that's just the ticket for company-car users; the Mercedes GLA 250 e is fast and efficient, with a great electric range
- 2Range, MPG, CO2 & chargingThe Mercedes GLA 250 e plug-in hybrid is very efficient on paper and has a generous electric range
- 3Running costsThe Mercedes GLA 250 e makes a lot of sense for company-car users; private buyers will have to be a bit more careful with the options list, however
- 4Engines, drive & performanceRunning on electric power, the Mercedes GLA 250 e is quiet and refined. The petrol engine is a bit noisy, however
- 5Interior & comfortOnly available in luxurious Exclusive Edition guise for the moment, the Mercedes GLA 250 e is a comfortable and well equipped SUV
- 6Practicality & boot spaceThe Mercedes GLA 250 e is more spacious and practical than the previous version of the GLA, but some plug-in hybrid rivals offer greater versatility
- 7Reliability & safety - currently readingThe Mercedes GLA 250 e is likely to be reliable and safe, but we've no official data on either front just yet