Mercedes GLA hybrid reliability & safety rating
The Mercedes GLA 250 e is likely to be reliable and safe, but we've no official data on either front just yet
|Euro NCAP||Adult protection||Child protection||Safety assist|
|5 stars (2021)||96%||90%||75%|
Mercedes hasn't been rated very highly for overall owner satisfaction in the Driver Power survey, with a near-bottom 28th-place finish out of 30 manufacturers in the 2020 edition, but then neither were high-end rivals like BMW (27th), Land Rover (25th) or Audi (21st). On the safety front, there's better news: in July 2021, Euro NCAP applied the Mercedes B-Class' five-start crash-test result from 2019 to the GLA, as the two cars are very similar under the metal.
Mercedes GLA hybrid reliability & problems
The new GLA hasn't been on sale long enough for any problems to be made obvious – but we can take lessons learned from the A-Class, a car that's mechanically similar and has been on sale for longer. The car finished 36th out of 100 cars in the 2020 Driver Power owner satisfaction survey, with a below-average 12.8% of owners reporting a fault with their cars. It's safe to assume that the GLA will return a similar figure.
The GLA itself hasn't been crash-tested by Euro NCAP, but the organisation declared in July 2021 that the Mercedes B-Class' five-star score from 2019 can also apply to this car, as the two are quite similar under the metal. That means a very impressive 96% rating for adult occupant protection, a 90% score for child protection and a mark of 75% for safety assistance systems.
There's the usual array of top-shelf active safety kit, too: standard Exclusive Edition cars get Mercedes' active brake assist, speed-limit assist, active lane-keep assist and attention assist systems as standard, while top-end Premium Plus cars get adaptive LED headlights and traffic-sign assist. The GLA hybrid also gets an acoustic warning system that alerts other road users to its presence at speeds under 19mph when running in electric mode.
In This Review
- 1VerdictThe Mercedes GLA 250 e has an impressive electric range and is a top choice for company-car buyers
- 2Range, MPG, CO2 & chargingThe Mercedes GLA 250 e plug-in hybrid is very efficient on paper and has a generous electric range
- 3Running costs & insuranceThe Mercedes GLA 250 e makes a lot of sense for company-car users; private buyers will have to be a bit more careful with the options list, however
- 4Engines, drive & performanceRunning on electric power, the Mercedes GLA 250 e is quiet and refined. The petrol engine is a bit noisy, however
- 5Interior, dashboard & comfortOnly available in luxurious Exclusive Edition guise for the moment, the Mercedes GLA 250 e is a comfortable and well equipped SUV
- 6Boot space, seating & practicalityThe Mercedes GLA 250 e is more spacious and practical than the previous version of the GLA, but some plug-in hybrid rivals offer greater versatility
- 7Reliability & safety rating - currently readingThe Mercedes GLA 250 e is likely to be reliable and safe, but we've no official data on either front just yet