Mercedes GLA hybrid reliability & safety

The Mercedes GLA 250 e is likely to be reliable and safe, but we've no official data on either front just yet

Mercedes GLA 250 e plug-in hybrid
Overall rating

4.0 out of 5

Reliability & safety rating

3.5 out of 5

There's not much to go on with the latest GLA in this department – it's a brand-new car that's largely unproven. There's no official crash-test data, either, but this will come in due course. Mercedes hasn't been rated very highly for overall owner satisfaction in the Driver Power survey, with a near-bottom 28th-place finish out of 30 manufacturers in the 2020 edition, but then neither were high-end rivals like BMW (27th), Land Rover (25th) or Audi (21st).

Mercedes GLA hybrid reliability & problems

The new GLA hasn't been on sale long enough for any problems to be made obvious – but we can take lessons learned from the A-Class, a car that's mechanically similar and has been on sale for longer. The car finished 36th out of 100 cars in the 2020 Driver Power owner satisfaction survey, with a below-average 12.8% of owners reporting a fault with their cars. It's safe to assume that the GLA will return a similar figure.

Safety

The GLA hasn't been crash-tested by Euro NCAP yet, but we can draw some rough conclusions from the results achieved by the broadly mechanically similar Mercedes A-Class, which shares the same platform. That car achieved a full five-star rating, with strong scores in the adult protection (95%), child protection (91%) and safety assist (75%) categories. It's unlikely that the GLA will be any less impressive when its turn comes. 

There's the usual array of top-shelf active safety kit, too: standard Exclusive Edition cars get Mercedes' active brake assist, speed-limit assist, active lane-keep assist and attention assist systems as standard, while top-end Premium Plus cars get adaptive LED headlights and traffic-sign assist. The GLA hybrid also gets an acoustic warning system that alerts other road users to its presence at speeds under 19mph when running in Electric mode.

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