In-depth reviews

Mercedes GLA hybrid reliability & safety rating

The Mercedes GLA 250 e is likely to be reliable and safe, but we've no official data on either front just yet

Overall rating

4.0 out of 5

Reliability & safety rating rating

3.5 out of 5

£39,600 - £42,600
Fuel Type:
Hybrid Petrol
Euro NCAPAdult protectionChild protectionSafety assist
5 stars (2021)96%90%75%

Mercedes hasn't been rated very highly for overall owner satisfaction in the Driver Power survey, with a near-bottom 28th-place finish out of 30 manufacturers in the 2020 edition, but then neither were high-end rivals like BMW (27th), Land Rover (25th) or Audi (21st). On the safety front, there's better news: in July 2021, Euro NCAP applied the Mercedes B-Class' five-start crash-test result from 2019 to the GLA, as the two cars are very similar under the metal.

Mercedes GLA hybrid reliability & problems

The new GLA hasn't been on sale long enough for any problems to be made obvious – but we can take lessons learned from the A-Class, a car that's mechanically similar and has been on sale for longer. The car finished 36th out of 100 cars in the 2020 Driver Power owner satisfaction survey, with a below-average 12.8% of owners reporting a fault with their cars. It's safe to assume that the GLA will return a similar figure.


The GLA itself hasn't been crash-tested by Euro NCAP, but the organisation declared in July 2021 that the Mercedes B-Class' five-star score from 2019 can also apply to this car, as the two are quite similar under the metal. That means a very impressive 96% rating for adult occupant protection, a 90% score for child protection and a mark of 75% for safety assistance systems.

There's the usual array of top-shelf active safety kit, too: standard Exclusive Edition cars get Mercedes' active brake assist, speed-limit assist, active lane-keep assist and attention assist systems as standard, while top-end Premium Plus cars get adaptive LED headlights and traffic-sign assist. The GLA hybrid also gets an acoustic warning system that alerts other road users to its presence at speeds under 19mph when running in electric mode.

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