In-depth reviews

Mercedes GLC hybrid SUV reliability & safety

The GLC scored highly in crash tests, but you have to pay extra to get the best assistance technology

Mercedes GLC hybrid
Overall rating

4.0 out of 5

Euro NCAPAdult protectionChild protectionSafety assist
5 stars (2019)95%89%71%

Strong scores in its Euro NCAP crash test mean that the GLC is overall a safe family car, so you shouldn’t have any concerns about that. It’s a shame you need to shell out to get the very latest high-tech safety kit, though, as it’s all bundled in an optional package rather than being standard, despite the GLC’s high asking price.

Mercedes GLC hybrid SUV reliability & problems

Mercedes owners told us in the 2020 Driver Power customer satisfaction survey that they weren’t all that satisfied with their cars. The brand finished 28th overall out of 30 manufacturers, which was a pretty poor result. That was one place behind BMW and three behind Audi, showing that people have high expectations for these brands and they don’t seem to exceed – or perhaps even meet – them.

Safety

The independent safety experts at Euro NCAP awarded the GLC five stars in 2015 when it was first tested, with a very strong score of 95% in the adult protection category and 89% for child protection. This means it should be very safe in an accident.

Standard safety kit includes autonomous emergency braking (AEB), driver tiredness warning, parking sensors, a reversing camera, ISOFIX child-seat anchors and (on top-spec cars) a 360-degree camera.

If you add the £1,695 Driving Assistance Package, you also get active blind-spot monitoring, rear cross-traffic warning, adaptive cruise control, active steering assistance (steering for you to avoid a crash in an emergency) and even speed adjustment based on data from the sat nav.

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