Ford Transit Custom hybrid reliability & safety

Ford has a good reputation for reliability, which means the Transit Custom hybrid should be a dependable companion

Ford Transit PHEV
Euro NCAP Adult protection Child protection Safety assist
Five stars 84% 90% 71%

The Ford Transit Custom hybrid van hasn’t been evaluated by the independent crash-testing organisation Euro NCAP, however the diesel version was awarded the full five stars in 2012. The safety technology available on the Transit has moved on since then, but the rating should give buyers peace of mind as the underlying structure of the vehicle remains the same.

Ford Transit Custom hybrid reliability & problems

Ford finished 23rd in the manufacturers category of our sister title Auto Express' 2019 Driver Power survey, suggesting that there’s lots of room for improvement when it comes to customer satisfaction.

Having said that, the Transit has a long history of success in the UK; something it wouldn’t have achieved without solid reliability over the years. We’re not aware of any major recurring faults on the Transit, and Ford believes that the hybrid will prove even more reliable than petrol and diesel alternatives in the long run, reducing the total cost of ownership with lower servicing bills.

A three-year/100,000-mile warranty will protect you from any nasty surprises, while the battery is covered for up to eight years/100,000 miles: this means the savings from running on electric power are guaranteed for a long period of time.


Electric, power-assisted steering is standard on the Transit, ensuring that it’s easy to manoeuvre around town. Driver assistant systems such as Active Park Assist and Lane-Keeping Alert are also available, helping to reduce the chance of bumps and scrapes, or worse.

Other technologies include Side Wind Stabilisation to help counter sudden crosswinds, as well as Curve Control, which can brake individual wheels and keep the van under control if a driver enters a corner too quickly. Load Adaptive Roll Stability Control helps deal with the effects of carrying a heavy payload, while the Pre-Collision Assist system can detect pedestrians stepping out into the road.

Front, side and curtain airbags are included, and a rear-view camera that projects a colour image into the rear-view mirror is also available.