Renault ZOE reliability & safety
As a small, simple and straightforward electric car, the Renault ZOE should be a byword for reliability and the first-generation model seems to have been relatively trouble-free so far. That car managed five stars in Euro NCAP crash-testing back in 2013, but it remains to be seen whether this improved version will be tested again.
Renault ZOE reliability & problems
The ZOE has proven to be a reliable car so far. It wasn’t assessed specifically in the most recent edition of our sister title Auto Express' annual Driver Power customer-satisfaction survey, but electric cars are typically very reliable, since electric motors have far fewer moving parts than a combustion engine. Renault as a brand performed quite poorly in the 2019 survey, however, ranking 19th out of 30 manufacturers.
In December 2019, Renault increased the duration of its standard manufacturer warranty from four to five years, with a 100,000-mile limit in years three to five, but no mileage limit within the first two years. This is a strong statement of confidence in its product, and bettered only by Kia and MG's seven-year guarantees.
This is yet another area where we recommend Iconic trim or above. While every ZOE gets airbags, an electronic parking brake and traction control, Iconic adds traffic-sign recognition (which beams the relevant speed limit onto the driver’s dials) and lane-keeping assistance.
You have to go for top-spec GT Line to get autonomous emergency braking, though, which is disappointing, since most rivals get it as standard regardless of trim. And we've had reports that it'll be mid-2020 before even GT Line cars get it. While you do get a distance warning to tell you if you’re too close to the car in front, you don’t get adaptive cruise control or the semi-autonomous driving modes that the Nissan Leaf and Peugeot e-208 offer.